Three departments: all financial institutions should actively and properly handle conflicts and disputes with financial consumers in strict accordance with the requirements of complaint handling.

[three departments: all financial institutions should actively and properly handle contradictions and disputes with financial consumers in strict accordance with the requirements for handling complaints]. The State Administration of Financial Supervision and Administration, the Central Bank and the Securities Regulatory Commission have issued a public announcement on the work arrangements for handling matters reflected by financial consumers, and all financial institutions should actively and properly handle contradictions and disputes with financial consumers in strict accordance with the requirements for handling complaints. We will strictly comply with the rules and regulations and put an end to illegal and illegal acts that infringe upon the legitimate rights and interests of financial consumers.